1. Order Processing & Acceptance
Receipt of an electronic order confirmation does not signify our final acceptance of your order. Allheadphone reserves the right at any time after receipt of your order to accept, decline, or limit order quantities for operational, inventory, or fraud-prevention reasons.
2. Pricing, Currency & Supported Payments
All base prices are quoted in US Dollars (USD) unless a regional currency is selected. We accept PayPal, major international credit/debit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, and Google Pay. Prices do not include destination shipping or local import tariffs unless specified. Orders totaling $100 USD or more qualify for Free Standard Tracked Shipping automatically.
3. Customs, Duties & Import Taxes
For international cross-border orders, any import duties, customs clearance surcharges, or destination VAT levied by your country's customs authority are the responsibility of the recipient. Most small-parcel shipments to the United States, Australia, United Kingdom, and European Union fall well within statutory de minimis duty-free thresholds.
4. 30-Day Return & Trial Policy
We want you to love your headphones. If for any reason you are not completely satisfied, you may initiate a return within 30 days of confirmed delivery for a refund of the product purchase price, subject to the following standard terms:
- Non-refundable shipping: Original delivery and carrier postage fees paid at checkout are non-refundable.
- Customer-arranged return courier: Customers are responsible for arranging and paying for return shipping to our designated fulfillment warehouse using a traceable and insured courier service.
- Warehouse inspection & refund processing: Refunds are processed only after our warehouse physically receives, inspects, and verifies the returned hardware, accessories, and original packaging. Please allow 5 to 10 business days following warehouse receipt for the technical inspection and bank refund processing to finalize.
5. Shipping Risk & Transit Insurance
Every parcel dispatched from our global fulfillment centers is fully insured against loss or transit damage until verified delivery by the local carrier.
6. Contact Sales Department
For wholesale or commercial order inquiries, please email our Pre-Sales Coordinator Michael Yang at michaely68999@gmail.com.