Shipping & International Delivery
Orders are dispatched within 24–48 hours from our nearest regional fulfillment facility (USA, UK, Australia, or Hong Kong). Standard international delivery typically takes 5 to 9 business days. You will receive an automated tracking link as soon as your parcel is scanned into transit.
We offer Free Standard Tracked Shipping on all orders of $100 USD or more. For orders below $100 USD, shipping is dynamically calculated at checkout based on your country and destination courier rates.
Yes! We ship to over 65 countries across North America, Europe, the United Kingdom, Australia & New Zealand, and East Asia. All shipments are fully insured and include door-to-door tracking.
Earbuds Pro 5 Product & Features
Yes. Earbuds Pro 5 features advanced Bluetooth 5.4 with backward compatibility across all iOS, Android, macOS, and Windows hardware. It supports high-fidelity AAC for Apple devices, LDAC for high-res Android hardware, and standard SBC.
Absolutely. Earbuds Pro 5 is certified IPX5 sweat- and water-splash resistant. They are engineered to endure rigorous running, high-intensity interval training, and light outdoor rain without issue. Please note that the charging case is not water resistant.
Standard noise cancellation applies a static anti-noise frequency, which can cause ear pressure or miss fluctuating sounds. Our Dual H2 Neural DSP samples the external environment 48,000 times per second, dynamically adjusting the cancellation depth up to -42dB for continuous acoustic comfort.
Warranty, Returns & Refunds
We want you to experience our acoustics in your daily life with total confidence. If for any reason you are not completely satisfied, you may initiate a return within 30 calendar days of confirmed package delivery.
Important Return Terms to Understand:
- Non-refundable postage: Original shipping fees incurred at checkout are strictly non-refundable.
- Customer-arranged return courier: Customers are responsible for arranging and paying for the return shipment back to our designated regional fulfillment warehouse. A tracked and insured courier service is strongly recommended.
- Warehouse inspection & refund turnaround: Once our facility physically receives your parcel, our quality-assurance team will inspect and verify that the earphones, charging case, cables, and packaging are intact. The technical verification and banking refund process takes 5 to 10 business days after delivery. We kindly ask for your patience and understanding during this required intake window.
If your product exhibits a hardware or manufacturing defect under normal consumer use during the 1-year coverage period, please email our After-Sales Manager David Yang at davidy9088@gmail.com with your order number and a brief video describing the symptom. Our support team will issue an official RMA authorization to send the item to our regional service facility. Our acoustic technicians prioritize inspecting, repairing, and recalibrating your original hardware to factory specifications before returning it to you. If a critical internal component or module cannot be restored through technical repair, an authorized replacement unit will be provided.
Payment Security & Methods
We accept PayPal, all major credit and debit cards (Visa, MasterCard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and UnionPay. Whether paying directly with your PayPal account or via debit/credit card, all transactions are protected with bank-grade 256-bit SSL encryption and processed through Shopify's PCI-DSS Level 1 certified checkout environment.