1. Introduction & Scope
This Privacy Policy describes how Allheadphone Inc. ("Allheadphone", "we", "our", or "us") collects, uses, and shares personal information when you visit or make a purchase from our website (allheadphone.com), interact with our customer care teams, or utilize our Shopify-powered checkout services.
2. Information We Collect
When you browse or interact with our site, we collect:
- Order & Contact Information: Name, billing address, shipping address, payment information (processed directly by Shopify PCI-compliant gateways; we never store full credit card numbers), email address, and phone number.
- Device & Browsing Data: IP address, browser type, time zone, referring URL, and session interactions via essential cookies.
- Customer Inquiries: Any correspondence, warranty claims, or product inquiries submitted to our team.
3. How We Use Your Information
We use your personal data strictly to:
- Fulfill and process orders, calculate shipping rates, and issue live courier tracking numbers.
- Screen orders for potential fraud or unauthorized credit card usage.
- Provide direct after-sales warranty support, product replacement handling, and customer care responses.
- Comply with applicable legal, customs, and international taxation obligations.
4. Third-Party Service Providers
We do not sell, rent, or trade your personal information. We share essential data only with trusted infrastructure partners necessary to fulfill your orders, including Shopify Inc. (e-commerce engine and secure payments), regional courier partners (DHL, FedEx, USPS, Royal Mail), and automated fulfillment software.
5. Your Rights (GDPR & CCPA)
Depending on your jurisdiction, you have the right to request access to personal data we hold about you, request corrections, or request deletion of your data. To exercise these rights, please contact our privacy representative at davidy9088@gmail.com.
6. Contact Us
For questions regarding our privacy practices or to file a data inquiry, please contact Allheadphone Inc., Global Headquarters, Sydney NSW, Australia, or email davidy9088@gmail.com.